Here are just a few comments we have received from our customers which may help to show the service you can expect from Traditional Oak and Timber Co. All are direct copies from emails received.
Our mantlepiece is up, oiled again and Jean gazing at it in delight.
Very many thanks for your service.
Just wanted to say a big thank you for such a lovely piece of Oak which we collected today, we first spoke on wednesday and 4 days later we have a glorious beam installed some 200miles away.
Your simple, relaxed, honest, no fuss approach to the whole transaction was like a breath of fresh air! Its a real shame more building related transactions are not this good. It has been a pleasure dealing with you and when I ever need the next piece of oak I will be in touch.
The oak beam is fabulous. The measurements & finish exactly as we discussed. It has pride position on our lounge fireplace & we will enjoy it for many years.
I’m really happy with all the wood you have selected and the corbels. The Fireplace looks great. Thank you very much
I will be putting it all together over the next few weeks, so once it’s up I will send you through some pictures (as you may want to use them on your website etc).
Feel free to use me as a reference any time and thank you for your services
Hello Tradoak, Just to say a Big Thank you for your kind help, re the oak . It is much appreciated and shows what a lovely company you are !. we shall certainly come back to you
Just a wee note to say thanks for the service. Mantle was exactly what i was looking for with colour and effect,which came from a fairly vague description i gave to your dad over the phone. You did “wat it said on the tin” with prompt delivery to match which seems to be a rare these days.
Just a note to say thank you so much for taking the trouble to do such a wonderful job in providing an oak fireplace beam. The level of assistance, effort and support in providing what I wanted in a very short time frame for what was a small order for you was something very rare and your approach to customer service is unequalled! I will be recommending your company to everyone I know. I’ll send you some pictures once the fireplace render is completed.
Wish you every success in the future.
kind regards and thank you again
I haven’t had a chance to email you over the weekend, but just wanted to say that the beam arrived Friday and by 5pm Friday we had a working stove with a BEAUTIFUL oak beam above. It is perfect and a world apart from the first beam that turned up last Tuesday. Thank you so much for giving this your personal attention, see attached a pic of the fireplace & beam. We are both delighted with the beam, and would not hesitate in recommending you to friends and family.
Thank you so much once again
I just wanted to say a HUGE thank you to you and your firm.
We visited your yard yesterday with only a vague idea of the wood we wanted over our new wood burning stove. We were met by a very helpful man for whom nothing was too much trouble. We looked at the various finishes and then types of wood and even at many specific pieces of wood. In the end we decided to allow him to chose a piece of wood which would fit our requirements.
To our amazement it was delivered the next day – less than 24 hours later – what service
Again many thanks